At Qala, we strive to ensure that your orders are delivered safely and on time. Please review our shipping policy below before placing your order.

## Free Shipping

Free shipping is applicable only when specifically mentioned as part of promotional campaigns, special offers, or ongoing marketing programs. Unless otherwise stated, standard shipping charges may apply.

## Shipping Information

To ensure smooth delivery of your order, please provide:

* Complete postal address
* Correct PIN code
* Valid email address
* Active contact number

Customers are requested to carefully verify their shipping details before completing the order, as incorrect information may lead to delivery delays.

## Order Processing & Dispatch

* If the ordered product is available in stock, it will be packed and dispatched within *3 working days* from the date of order confirmation.
* If any product is temporarily out of stock, it may be produced or sourced before dispatch. In such cases, the order will be dispatched within *10 working days* from the date of order placement.
* Customers will be informed in case of any extended processing timelines.

## Delivery Timeline

Our courier partners generally deliver shipments between:

*Monday to Saturday: 9:00 AM to 7:00 PM*

Working days exclude Sundays and public holidays.

Please note that delivery timelines are estimates and may be affected by circumstances beyond our control, including:

* Weather conditions
* Transportation disruptions
* Courier delays
* Strikes or public restrictions
* Natural disasters or unforeseen events

## Order Tracking

Once your order has been dispatched, tracking details will be shared with you via email and/or SMS. We request your patience until the shipment is handed over to our logistics partner.

## Contact Us

For any shipping-related queries or assistance, please contact our customer support team at:

*Email:* [info@qala.com](mailto:info@qala.com)

We are committed to providing timely assistance and ensuring a seamless shopping experience.