Last Updated: June 2026

At Qala, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Phone Number
• Shipping Address
• Billing Address
• Payment Information (processed securely through authorized payment gateways)

Non-Personal Information

• IP Address
• Browser Type
• Device Information
• Website Usage Data
• Cookies and Tracking Information

2. How We Use Your Information

We use the information collected for the following purposes:

• Processing and fulfilling orders
• Providing customer support
• Sending order confirmations and shipping updates
• Improving our products and services
• Personalizing your shopping experience
• Responding to inquiries and requests
• Preventing fraud and unauthorized transactions
• Complying with legal obligations

3. Payment Security

Qala does not store your credit card, debit card, UPI, or banking details on its servers.

All payment transactions are processed through secure and trusted third-party payment gateways that use industry-standard encryption and security measures.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance website functionality
• Remember customer preferences
• Analyze website traffic and performance
• Improve user experience

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information only with:

• Shipping and logistics partners for order delivery
• Payment service providers for transaction processing
• Technology and service providers assisting website operations
• Government authorities when required by law

All third parties are required to maintain the confidentiality and security of your information.

6. Data Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet can be guaranteed to be completely secure.

7. Marketing Communications

With your consent, we may send promotional emails, offers, product updates, or newsletters.

You may opt out of marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of such external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

9. Children's Privacy

Our website and products are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a minor, we will take appropriate steps to remove it.

10. Your Rights

You may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of personal information where legally permitted
• Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

11. Changes to This Privacy Policy

Qala reserves the right to update or modify this Privacy Policy at any time without prior notice.

Any changes will be posted on this page with an updated revision date. Continued use of the website after such updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Qala

Email: info@qala.com

We will respond to all privacy-related inquiries within 24–48 business hours.